Policies & Procedures

The charges for Nutrition Thyme RD personal chef services are based on the meal package chosen. These rates do not include the cost of groceries and AZ sales tax.

If you fail to pay any amounts due to Nutrition Thyme RD under this agreement for personal chef services, the amounts will accrue interest at an annual rate of 12% from the notice to you that payment is overdue.

Clients Responsibilities:

  • The proposed menu can be accepted by email; we can make adjustments at this time. The menu must be agreed upon no less than 3 days before the scheduled cook day.
  • By accepting the menu, fees, and personal chef service, you are entering a legal agreement with Nutrition Thyme RD.
  • Please have the kitchen clean and ready at the scheduled time.
  • Please have pets and children out of the kitchen area so no unforeseeable incidents occur.
  • Please have adequate food storage space in your refrigerator and freezer.
  • Please have clean storage containers ready so I can package your meals. If needed, we can buy new storage containers. Keep these for use for the next service day.
  • Please provide an empty (or near empty) trash can.
  • The Chef will not be responsible for any key or codes to the home.
  • I ask that you allow me to perform my professional services in your kitchen without interruptions.
  • If you have any questions or concerns, I can come earlier or stay later. Please call ahead to schedule the extra time needed.

Nutrition Thyme RD Responsibilities:

  • A proposed menu will be submitted to you every week for weekly meals and 3 weeks before your scheduled event for private dining parties.
  • Once the menu is accepted, I will menu plan, write the grocery list, and heating instructions. Then cook the meals in your kitchen on the scheduled day.
  • Show up on the agreed scheduled day and time prepared to cook. If I’m expected to be more than 15 minutes late, I will call and let you know.
  • Provide advanced notice of any unforeseen cancellation by the Chef.
  • Follow food safety guidelines.
  • Package and label all the food with heating instructions.
  • Clean and disinfect the kitchen with cleaning products before and after cooking.
  • Your kitchen will be clean and orderly and all of my equipment will be removed.
  • Respect your privacy and property.
  • Be dressed in appropriate attire.
  • In order to provide the best possible service and for safety reasons, I won’t be able to answer the phone, the door, or be responsible for work people in the home.

Food Safety:

  • I will ensure proper food safety and handling of food.
  • Once meals are turned over to the client, it is your responsibility to properly handle and maintain. Nutrition Thyme RD is not responsible for problems that may occur with your refrigerator and freezer or due to improper handling and storage of food.
  • If it is discovered that a product is contaminated or has been recalled, I will promptly contact you and advise to avoid them.
  • I highly recommend a food thermometer and it’s required that food is reheated to 165°F.
  • Food should not be left unrefrigerated for longer than 2 hours.
  • It is recommended that frozen food is defrosted in the refrigerator overnight or reheated in the oven. If food is reheated in the microwave, only do this if the food is meant to be eaten right away.

While I am educated as a Chef and Nutritionist and have a degree in Food & Nutrition, I am NOT a Registered Dietitian.

Payments

  • You will receive an invoice through Square the day of the cook day.  The invoice includes the Chef services time, grocery bills, and grocery receipts.  Acceptable payment options are credit/debit cards using Square or cash. 
  • For Weekly Meals, full payment is required and due 3 days after the scheduled day.
    • As an example, if the scheduled cook day is Friday, the payment is due on Monday.
  • For Special Occasion Parties (Private Dining), full payment is required and due 3 days after the scheduled day. 
  • Groceries for both Weekly Meals and Private Dining Parties are bought the day of the scheduled cook date. I will send you the invoice and receipt for the grocery costs.

Cancellations and Refund Policy:

  • You can cancel a booking for Chef services.
  • For Weekly Meals, the cancellation must be made in advance of the scheduled day; 4 days or more. 
    • If less than 4 days (on the 3rd day), the Client is charged a cancellation fee of 1 hour regular service fee for the Chef’s time.
      • The Chef has already put in work to planning the week and menu
      • The Chef has already turned down other clients wanting services during your specified date and time. 
  • For Private Parties, the cancellation must be made in advance of the scheduled day; 7 days or more. 
    • If less than 7 days (on the 6th day), the Client is charged a cancellation fee of 2 hours regular service fee for the Chef’s time.
      • The Chef has already put in work to planning the week and menu
      • The Chef has already turned down other clients wanting services during your specified date and time.  
  • If Nutrition Thyme RD cancels a booking, the scheduled Chef service can be rescheduled and no “cancellation” fees to the Client.