Policies & Procedures

The charges for Nutrition Thyme RD personal chef services are based on the meal package chosen. These rates do not include the cost of groceries and AZ sales tax.

Fee-Plus System – This means that anything outside the scope of agreement, there will be a fee charged to accommodate. This includes menu changes, number of people eating, and any other changes that are applicable to the Chef. An email will be sent to you with an addendum for the agreed to additional changes and charges. A reply email from you accepting these changes and charges will be necessary to proceed.

If you fail to pay any amounts due to Nutrition Thyme RD under this agreement for personal chef services, the amounts will accrue interest at an annual rate of 12% from the notice to you that payment is overdue.

Clients Responsibilities:

  • The proposed menu can be accepted by email; we can make adjustments at this time. The menu must be agreed upon no less than 3 days before the scheduled cook day.
  • By accepting the menu, fees, and personal chef service, you are entering a legal agreement with Nutrition Thyme RD.
  • Please have the kitchen clean and ready at the scheduled time.
  • Please have pets and children out of the kitchen area so no unforeseeable incidents occur.
  • Please have adequate food storage space in your refrigerator and freezer.
  • Please have clean storage containers ready so I can package your meals. If needed, we can buy new storage containers. Keep these for use for the next service day.
  • Please provide an empty (or near empty) trash can.
  • If you’re not going to be home, please supply a key or code for me to gain entrance.
  • I ask that you allow me to perform my professional services in your kitchen without interruptions.
  • If you have any questions or concerns, I can come earlier or stay later. Please call ahead to schedule the extra time needed.

Nutrition Thyme RD Responsibilities:

  • A proposed menu will be submitted to you every week for weekly meals and 4 weeks before your scheduled event for private dining parties.
  • Once the menu is accepted, I’ll plan and shop for all the groceries. Then cook the meals in your kitchen on the scheduled day.
  • Show up on the agreed scheduled day and time prepared to cook. If I’m expected to be more than 15 minutes late, I will call and let you know.
  • Provide advanced notice of any unforeseen cancellation by the Chef.
  • Follow food safety guidelines.
  • Package and label all the food with heating instructions.
  • Clean and disinfect the kitchen with cleaning products before and after cooking.
  • Your kitchen will be clean and orderly and all of my equipment will be removed.
  • Respect your privacy and property.
  • Be dressed in appropriate attire.
  • In order to provide the best possible service and for safety reasons, I won’t be able to answer the phone, the door, or be responsible for work people in the home.

Food Safety:

  • I will ensure proper food safety and handling of food.
  • Once meals are turned over to the client, it is your responsibility to properly handle and maintain. Nutrition Thyme RD is not responsible for problems that may occur with your refrigerator and freezer or due to improper handling and storage of food.
  • If it is discovered that a product is contaminated or has been recalled, I will promptly contact you and advise to avoid them.
  • I highly recommend a food thermometer and it’s required that food is reheated to 165°F.
  • Food should not be left unrefrigerated for longer than 2 hours.
  • It is recommended that frozen food is defrosted in the refrigerator overnight or reheated in the oven. If food is reheated in the microwave, only do this if the food is meant to be eaten right away.

While I am educated as a Chef and Nutritionist and have a degree in Food & Nutrition, I am not a certified nutritionist and registered dietitian.

Payments

  • Payments are made according to the signed contract unless otherwise indicated at the time of booking.  You will receive an invoice. Acceptable payment options are credit/debit cards using Square or cash. 
  • For Weekly Meals, full payment is required in advance of the scheduled day; 5 days or more.
    • As an example, if the scheduled cook day is Friday, the payment is required by the Sunday before.
  • For Private Dining Parties, full payment is required in advance of the scheduled day; 21 days or more.
  • In order for Nutrition Thyme RD to book services, I require the service fee to be paid in full. By paying the service fee I am reserving your assigned cook date and time. I turn down other clients wanting services during your specified date and time.  
  • Groceries for both Weekly Meals and Private Dining Parties are bought the day before or day of the scheduled cook date. I will send you an invoice for the grocery costs and I require that these costs are fully paid by the end of the scheduled cook day.

Cancellations and Refund Policy:

  • Cancel a paid reservation and receive a refund.
  • For Weekly Meals, the cancellation must be made in advance of the scheduled day to receive a full refund; 5 days or more.
    • For a partial refund 4 days or less see bullets below:
      • 4-3 days 75% refund
      • 2-1 days 50% refund
      • As an example, if the scheduled cook day is Friday, a cancellation is required by the Sunday before to receive a full refund.
  • For Private Parties, the cancellation must be made in advance of the scheduled day to receive a full refund; 21 days or more.
    • For a partial refund 20 days or less see bullets below:
      • 20-14 days 75% refund
      • 13-7 days 50% refund
      • 6-3 days 30% refund 
  • No refunds will be provided to changes or cancellations made on the cook day or event.
  • If Nutrition Thyme RD cancels a booking, the scheduled service will be offered a refund and/or rescheduled.